AT&T Virtual Card, order processing? Not instant.

I signed up and paid for an AT&T Virtual Worldwide pre-paid calling card. But, instead of getting my calling card information after paying I got this:

Your order is being processed. You will receive an E-Mail with the outcome of your order within 2 hours. If you have any questions about the web ordering process for your Virtual Phone Card, please E-Mail us at att@ecustomersupport.com or call 1-877-723-7679.

Huh? Come on AT&T if I buy a digital download from Amazon there's almost no wait. Why are you leaving me hanging for up to two hours? So much for speedy e-commerce.